Shipping Terms

Delivery & Collection Conditions

Delivery

If you choose for the Goods to be delivered to you, delivery charges on per Sales Order will be charged for delivery (based on total amount purchased) and added to the price of your Goods and reflected in your Sales Order. All Goods purchased via the Bizgram website will only be delivered to addresses within Singapore Main Island and Sentosa Island only (Excluding: Jurong Island, Army Camps, Changi Airport, Tuas and Fishery Ports; and Restricted Areas, eg; Government Facility). No delivery will be made outside Singapore or to post office boxes or remote inaccessible locations.

Delivery will be made within 7 working days after your order has been processed. Delivery is only available from Monday to Saturday, excluding Public Holidays. For products fulfilled by Bizgram Malaysia, delivery may take up to 15 working days after your order has been processed.

Multiple transactions made within the same day may not be delivered on the same day. Orders will be shipped according to availability and time schedule allocated to the couriers based on internal logistics management.

An email notification on your delivery status and its tracking number will be sent after your order has been dispatched by our delivery agent.

Goods damaged during transit are the responsibility of the 3rd party courier and Bizgram shall assist customer in all possible manner to initiate the claim.

Self-collection

If you choose for the Goods to be collected from Bizgram Asia Retail Store or Warehouse, please bring along these items at the time of collection:

1. Your NRIC/FIN/Passport or Photo ID from a company organization (bearing Name and NRIC Numbers)

2. Credit/debit card used during transaction of purchase, which should be in your name (unless otherwise permitted by us)

3. Printout of the confirmation email from Bizgram.

An email notification will be sent once your order is ready for collection at your selected Bizgram store or location.

Goods must be collected within 10 days from the date on which the Goods are ready for collection. We reserves the right to hold onto your Goods after the collection deadline.

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