Returns and Refund Policy

In accordance with the Consumer Protection (Fair Trading) Act, Bizgram reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.

Customers must submit the Online Returns Form within 7 days upon goods received. Product must be returned to your Bizgram Asia store within 7 days upon confirmation of refund or exchange approval. Product must be returned with original packaging and in good condition. Request for returns and refunds are at the discretion of the management.

On returning the Goods, please note that free gifts, vouchers, accessories, add-on, attachments associated with the purchase must also be returned at the same time.

For iPhones, Gaming equipment and Titles, opened/broken sealed products such as Media Disc (CD-R, DVD-R etc), Printing Paper, Ink/Toner Cartridges, Headsets and Earphones, you will need to send the products back to the manufacturer's authorized service center. There is no return accepted for such products.

If delivery has taken place, then the refund will exclude delivery charges paid. In the event of a refund, the Price paid with respect to the relevant Goods shall automatically be refunded using the mode of payment with which the purchase was made. Please note the normal processing time for refund requests is 20-30 days from date of request.

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